privacy policy

At SafePetLogistics, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services or visit our website. By using our services, you agree to the collection and use of your data in accordance with this policy.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

1.1 Personal Information

When you book our services or sign up for an account, we may collect:

• Name
• Email address
• Phone number
• Billing address
• Payment details (e.g., credit card information)
• Pet details (e.g., breed, size, health conditions)

1.2 Non-Personal Information

We also collect non-personal data automatically as you use our website. This may include:

• IP address
• Browser type
• Pages viewed on our website
• Time spent on the website

1.3 Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand user preferences and track the performance of our website. You can choose to disable cookies through your browser settings, but this may limit some functionalities of the website.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Services

We use your personal information to process bookings, manage deliveries, and communicate with you about your pet’s transportation status.

2.2 Payment Processing

Your payment information is used solely for processing your orders. We partner with trusted third-party payment processors to ensure secure transactions.

2.3 Customer Support

We use your contact information to respond to inquiries, provide support, and resolve any issues you may encounter with our services.

2.4 Service Improvement

Non-personal data helps us analyze website traffic, understand customer behavior, and improve the overall user experience.

2.5 Compliance with Laws

We may be required to share your information to comply with legal obligations, such as responding to court orders, law enforcement requests, or other legal processes.

3. How We Share Your Information

SafePetLogistics respects your privacy, and we do not sell, trade, or rent your personal information to third parties. However, we may share your information under the following circumstances:

3.1 Third-Party Service Providers

We may share your information with trusted service providers who assist us in running our business, such as payment processors, airlines, couriers, and customer support teams. These providers have access to your information only to perform specific tasks on our behalf and are required to maintain its confidentiality.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of SafePetLogistics’ assets, your personal information may be transferred as part of the business transaction.

3.3 Legal Requirements

We may disclose your information if required by law or if we believe that such action is necessary to protect the rights, property, or safety of SafePetLogistics, our customers, or others.

4. Data Security

We take the security of your information seriously and implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and firewalls.

While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to provide you with our services or to comply with legal obligations. Once your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

You have the following rights concerning your personal information:

6.1 Access to Information

You may request access to the personal information we hold about you and request a copy of it.

6.2 Correction of Information

If any of your information is incorrect or outdated, you may request that we update it.

6.3 Deletion of Information

You may request that we delete your personal information, provided that we do not need it for legal or business purposes.

6.4 Opt-Out of Communications

You can opt-out of receiving promotional emails or marketing communications by following the unsubscribe instructions in the emails or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of these websites before providing them with any personal information.

8. Children’s Privacy

SafePetLogistics does not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected such information, we will take immediate steps to delete it.

9. International Transfers

If you are accessing our services from outside the country where our servers are located, please note that your personal information may be transferred and stored internationally. We ensure that such transfers comply with relevant privacy laws and provide adequate protection for your data.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the revised date at the top will indicate the latest version.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: privacy@safepetlogistics.com
• Phone: +1 (800) 123-4567
• Live Chat: Available on our website